Frequently Asked Questions


Thank you for visiting our website. We appreciate your interest in our services, and look forward to learning how we can assist you with your prosthetic needs. Below you will find information regarding our practice and a list of frequently asked questions.

If you would like to schedule an appointment, our patient care specialists will be happy to assist you: (407) 245-7770, toll-free number: 800-745-2556. Staff members fluent in Spanish, Portuguese and French are available to speak with you upon request. If you find it more convenient to communicate via email, please include the following information: your full name and age; other contact information; date of amputation; type of amputation (above knee, below knee, hip disarticulate); any other physical limitations that you’d like us to know about; your insurance information (if you would like us to check your benefits); photos; additional info you think might be helpful or questions/concerns you may have.

Will my insurance cover prosthetic services?
Our patient care staff is highly skilled at navigating the complex and ever-changing health insurance industry to determine your coverage and process your claim. We will make every effort to assess your specific financial situation and provide a flexible payment plan if necessary.

Do I need a physician’s prescription for a prosthesis?
Both POA and your insurance company are required to have a prescription from your physician before a prosthesis is fabricated and specific components are ordered. We will request the prescription from your physician on your behalf if you provide us with their contact information.

How long does it take to make a prosthesis?
Because our fabrication lab is located in-house, work can be completed in a very timely manner. We often measure, cast and fit our patients with check sockets on the same day, unless a custom silicone liner is indicated. Our liner fabrication lab is also located on-site, so a custom liner can usually be ready to fit the day after we cast for it. Test sockets will be modified and/or remade throughout the fitting process, especially once the components (i.e., foot, knee) are attached. At that time gait training will begin and the alignment is dialed in using our advanced laser alignment and video tools. The final prosthesis will usually be delivered within two weeks, however it could be a few days more or less than that. The timeframe will be dependent on the number of check sockets necessary, testing period, your availability, and other variables. Our team will work closely with you to ensure you receive excellent care and our goal is that you will leave here with a prosthesis that is so comfortable and responsive that you forget you are wearing it!

I live in another state/country; how long will I need to stay in Orlando?
If you are traveling to POA from out of town, we ask that you allow at least 10 days (two full work weeks), and our schedule will reflect that deadline. We usually see our out-of-town patients on Sunday evenings to make initial assessments and begin the process.

Over the past several years, our POA team has successfully fit hundreds of prostheses on people of all ages and amputation levels – throughout the U.S. and all around the world – and we pride ourselves on our customer service and continued relationships with our patients.